QuantumCore was struggling with managing the increasing volume of customer support tickets. The time-consuming process of finding relevant information and drafting responses led to delays and a growing backlog of tickets.
Implementing Deskhero allowed QuantumCore to leverage AI for efficient ticket management. Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, significantly reducing the response time.
Deskhero's AI also enhanced the search functionality within the platform. By analyzing and understanding the context of queries, the AI provides more relevant search results, making it easier for the support team to find the required information.
Furthermore, Deskhero's AI was used to generate knowledge base articles from different file types. This enabled QuantumCore to rapidly build a comprehensive knowledge base that could be used to resolve common queries, thereby reducing the workload on the support team.
Thanks to Deskhero's AI capabilities, QuantumCore has been able to optimize its customer support process, resulting in faster response times, improved response accuracy, and increased customer satisfaction.
How does Deskhero's AI facilitate efficient ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This significantly reduces the time taken to draft responses and improves their accuracy.
How does Deskhero's AI enhance the search functionality within the platform?
Deskhero's AI analyzes and understands the context of queries to provide more relevant search results. This makes it easier for the support team to find the required information.
How does Deskhero's AI aid in building a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from different file types. This enables companies to rapidly build a comprehensive knowledge base that can be used to resolve common queries.
* This article provides an example of how a fictive company in the Manufacture of transistors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.