JetStream Aero's customer support team was inundated with technical queries from clients worldwide. They needed a solution that could manage these queries efficiently and provide quick, accurate responses. Deskhero's AI capabilities provided the perfect solution. The AI was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI capabilities of Deskhero allowed JetStream Aero to automate the initial response to customer queries. The AI would analyze the query, search through the knowledge base, and generate a suggested reply. This not only reduced the workload for the support team but also improved response times, enhancing customer satisfaction.
Deskhero's AI also enhanced the search results within the platform. When a support agent searched for information to assist a customer, the AI would use its trained embeddings to find the most relevant content. This made it easier for agents to find the information they needed, reducing the time spent on each ticket.
Furthermore, the AI capabilities were integrated with the ticket management system. The AI could categorize and prioritize tickets based on their content, ensuring that urgent or complex issues were addressed promptly. This improved the overall efficiency of the support process.
Overall, Deskhero's AI capabilities have transformed JetStream Aero's customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings trained from previous tickets, knowledge base articles, and other data sources to understand the context of a query. It then searches the knowledge base and generates a suggested reply based on the most relevant information.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses its trained embeddings to find the most relevant content. This makes it easier for support agents to find the information they need to assist customers.
Can Deskhero's AI prioritize tickets?
Yes, Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent or complex issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of Transportation Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.