TuftedTreasures receives a multitude of customer queries every day. With Deskhero's ticket management system, these queries are handled efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, which has drastically reduced the response time.
Using Deskhero's custom fields and structured data lists, TuftedTreasures has been able to better categorize and prioritize customer queries. This has led to improved customer satisfaction as urgent issues are addressed promptly.
TuftedTreasures uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database. This has significantly reduced the time spent on searching for information and increased the time spent on resolving customer issues.
TuftedTreasures also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their customer support.
Overall, the advanced AI capabilities of Deskhero have optimized TuftedTreasures' customer support, making it more efficient and effective.
How has Deskhero optimized TuftedTreasures' customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of TuftedTreasures' customer support. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the response time. The comprehensive search bar makes it easy to find relevant information, improving the resolution time. Also, the integration with existing systems through the REST API has streamlined operations.
How does Deskhero prioritize customer queries at TuftedTreasures?
Deskhero uses custom fields and structured data lists to categorize and prioritize customer queries at TuftedTreasures. This ensures that urgent issues are addressed promptly, resulting in improved customer satisfaction.
How does Deskhero's AI-powered search bar work at TuftedTreasures?
Deskhero's AI-powered search bar uses OpenAI Embeddings to find relevant content from the database of previous tickets, knowledge base articles, uploaded files, and scraped website data at TuftedTreasures. This makes it easier for the customer support team to find the information they need, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Manufacture of tufted carpets and rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.