PulpPro Manufacturing receives numerous queries from clients about their products, manufacturing processes, and delivery schedules. The company uses Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by the support team on each ticket.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own website and other relevant sources. This ensures that the support team always has the most accurate and up-to-date information when responding to customer queries.
Deskhero's AI capabilities also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can find and present the most relevant content to the support team. This reduces the time spent searching for information and allows the team to respond to customer queries more quickly and accurately.
PulpPro Manufacturing has also benefited from Deskhero's custom fields and user groups features. These allow the company to categorize their customers and queries in a way that makes sense for their business, further improving the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have enabled PulpPro Manufacturing to provide faster and more accurate responses to customer queries, improving customer satisfaction and freeing up the support team to focus on more complex issues.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time spent by the support team on each ticket, improving response times.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from your own website and other relevant sources. This ensures that the knowledge base is always up-to-date.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI can find and present the most relevant content when searching within the platform.
* This article provides an example of how a fictive company in the Manufacture of Unbleached Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.