PlantRich Ltd. receives a large number of customer inquiries daily. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for responding to customer queries.
The AI then uses OpenAI's ChatGPT to generate suggested replies, speeding up response times and ensuring the accuracy of the responses. The AI also enhances search results, making it easier for the support team to find the necessary information quickly.
PlantRich Ltd. also uses Deskhero's AI to manage their knowledge base. The AI can generate articles from various file formats and even scrape data from the company's website. This has significantly reduced the time and effort required to keep the knowledge base updated.
Additionally, PlantRich Ltd. uses the AI to manage their tickets. The AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This has improved customer satisfaction and reduced the workload of the support team.
In conclusion, Deskhero's advanced AI capabilities have enabled PlantRich Ltd. to enhance their customer support services, improving customer satisfaction and reducing operational costs.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. It then uses OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant search results.
How does the AI manage tickets?
The AI categorizes and prioritizes tickets based on their content. This ensures that critical issues are addressed promptly and reduces the workload of the support team.
* This article provides an example of how a fictive company in the Manufacture of vegetable fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.