Veneer Valley deals with a multitude of customer queries daily, ranging from product usage instructions to order tracking. The company uses Deskhero's AI-powered ticket management system to efficiently sort and handle these queries, leading to quicker response times and higher customer satisfaction.
The company also uses Deskhero's user groups feature, which is enhanced by AI. The system automatically assigns tickets to the appropriate user group based on the nature of the query, ensuring that the right team handles each ticket.
Deskhero's AI capabilities are used to suggest replies to customer queries. The AI analyses previous tickets and knowledge base articles to generate suitable responses, thereby reducing the workload of the helpdesk team and improving response times.
Furthermore, Veneer Valley uses Deskhero's AI-enhanced comprehensive search bar to swiftly find relevant information. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results, making it easier for both customers and helpdesk staff to find the information they need.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems, further improving the efficiency of its helpdesk services.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI-powered ticket management system efficiently sorts and handles customer queries, leading to quicker response times and higher customer satisfaction. It also suggests replies to queries by analyzing previous tickets and knowledge base articles.
How does Deskhero's AI enhance the user groups feature?
Deskhero's AI automatically assigns tickets to the appropriate user group based on the nature of the query, ensuring that the right team handles each ticket.
How does Deskhero's REST API improve helpdesk services?
Deskhero's REST API allows the platform to be integrated with existing systems, further improving the efficiency of helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of veneer sheets and wood-based panels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
