WeldTech Industries receives hundreds of customer queries daily, ranging from technical issues to product inquiries. With Deskhero's advanced AI capabilities, the company can manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content, providing quick and accurate answers. This feature has not only improved customer satisfaction but also reduced the load on the customer support team.
The custom fields feature allows WeldTech to categorize tickets based on the type of welding machine or issue, making it easier for the support team to prioritize and manage tickets. The Kanban board provides a visual overview of the ticket status, improving workflow management.
WeldTech also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and increased efficiency. The custom email domains feature gives a professional touch to their customer interactions.
With Deskhero, WeldTech Industries has seen a significant improvement in their customer support operations. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses, leading to increased customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to incoming queries, significantly reducing the time taken to respond to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data flow and increased efficiency.
How does Deskhero help in managing tickets?
Deskhero allows you to categorize tickets using custom fields, making it easier to prioritize and manage them. The platform also provides a Kanban board for a visual overview of ticket status.
* This article provides an example of how a fictive company in the Manufacture of welding equipment and machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.