BraCraft receives a large volume of customer queries daily, ranging from product inquiries to complaints. With Deskhero's ticket management system, BraCraft can efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and suggesting appropriate categories and priorities based on OpenAI Embeddings.
Deskhero's AI capabilities also come into play in generating knowledge base articles. BraCraft often needs to create articles based on product manuals, policies, and presentations. Deskhero's AI can generate these articles automatically from Word, PowerPoint, PDF files, and even scraped website data, saving significant time and effort.
The comprehensive search bar powered by AI helps BraCraft's customer support team find relevant content quickly. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the search results are enhanced, making it easier for the team to find the information they need to resolve customer queries.
Deskhero's AI also suggests replies to customer queries. By analyzing the context of the query and finding relevant content from the knowledge base, previous tickets, and uploaded files, the AI can generate a suitable response. This not only speeds up the response time but also ensures consistency in the quality of responses.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of BraCraft's customer support services, leading to higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings and suggests appropriate categories and priorities based on this analysis.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles automatically from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the context of the query and finds relevant content from the knowledge base, previous tickets, and uploaded files to generate a suitable response.
* This article provides an example of how a fictive company in the Manufacture of Women's Bras industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.