WoodCraft Homes receives a high volume of customer queries related to assembly instructions, maintenance tips, and customization options. The company uses Deskhero's ticket management feature to efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest the most relevant responses, significantly reducing the response time.
Deskhero's AI also enhances the search functionality on WoodCraft's customer support portal. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides highly relevant search results, making it easier for customers to find the information they need.
The company also uses Deskhero's custom fields and user groups features to personalize the support experience. For instance, customers who have purchased a particular model of a wooden house are grouped together and provided with customized support content relevant to that model.
WoodCraft Homes also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that their customers always have access to the most current and accurate information.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a unified customer support ecosystem.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses to customer inquiries. This significantly reduces the time it takes to respond to tickets.
How does Deskhero enhance the search functionality on the customer support portal?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide highly relevant search results. This makes it easier for customers to find the information they need.
How does WoodCraft Homes use Deskhero's website scraping feature?
WoodCraft Homes uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that customers always have access to the most current and accurate information.
* This article provides an example of how a fictive company in the Manufacture of wooden houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
