ComfortSeating Ltd. deals with a high volume of customer queries and complaints daily. To manage these efficiently, they use Deskhero's user groups and custom fields features. The AI capabilities of Deskhero help in the accurate assignment of tickets to the appropriate user groups based on the custom fields.
The AI also plays a crucial role in ComfortSeating's knowledge base. Using AI, Deskhero can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature allows ComfortSeating to keep their knowledge base updated with minimal effort.
ComfortSeating also leverages Deskhero's AI-powered suggested replies feature. By analyzing the ticket content and relevant data, the AI generates suggested replies, which significantly reduces the response time and ensures consistency in the quality of responses.
Additionally, the AI enhances the search results within the platform. When ComfortSeating's support staff search for information to resolve a ticket, the AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
In conclusion, ComfortSeating Ltd. has optimized its helpdesk services and improved customer satisfaction by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI help in the assignment of tickets?
Deskhero's AI analyzes the custom fields of the tickets and assigns them to the appropriate user groups based on this analysis.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data.
How does Deskhero's AI enhance the search results?
When the support staff search for information, the AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
* This article provides an example of how a fictive company in the Manufacture of office chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.