Workplace Innovations deals with a wide range of customer queries daily, from product inquiries to troubleshooting requests. Handling these manually was not only time-consuming but also prone to errors. With Deskhero's AI capabilities, the company has streamlined its customer support process.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has drastically reduced the time taken to respond to customer queries and has also improved the accuracy of the responses.
The AI-powered comprehensive search bar has also enhanced the self-service capabilities of the support portal. Customers can now find solutions to their queries quickly and easily, reducing the need to contact support.
Deskhero's AI also aids in ticket management. It automatically categorizes and prioritizes tickets, enabling the support team to focus on urgent and important issues. This has improved the overall response time and resolution rate.
By leveraging Deskhero's advanced AI capabilities, Workplace Innovations has been able to provide a superior customer support experience, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This drastically reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the self-service capabilities of the support portal?
Deskhero's AI powers the comprehensive search bar on the support portal, enabling customers to find solutions to their queries quickly and easily. This reduces the need to contact support.
How does Deskhero's AI aid in ticket management?
Deskhero's AI automatically categorizes and prioritizes tickets, enabling the support team to focus on urgent and important issues. This improves the overall response time and resolution rate.
* This article provides an example of how a fictive company in the Manufacture of Office Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
