Prism Precision Inc. receives a large volume of customer queries and support requests daily. Managing these tickets effectively used to be a challenge for the company. With Deskhero, Prism has been able to structure and manage these tickets efficiently, improving their response time and customer satisfaction rates.
Deskhero's advanced AI capabilities have been particularly beneficial for Prism. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer support team valuable time and effort.
The AI-enhanced search results have also improved the efficiency of ticket management. The customer support team can now find relevant information quickly, reducing the time spent on searching for information and increasing the time spent on resolving tickets.
Moreover, Deskhero's kanban board feature has made it easier for Prism to track and manage tickets. The customer support team can now see the status of each ticket at a glance, making the ticket management process more transparent and efficient.
Overall, Deskhero's advanced AI capabilities have optimized Prism's ticket management process, making it more efficient and effective.
How has Deskhero improved Prism's ticket management process?
Deskhero's advanced AI capabilities generate suggested replies and enhance search results, reducing the time spent on drafting responses and searching for information. Additionally, the kanban board feature makes it easier to track and manage tickets. These features have significantly improved the efficiency of Prism's ticket management process.
How does Deskhero's AI find relevant content?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero benefited Prism's customer support team?
Deskhero has made it easier for the customer support team to manage tickets, find relevant information quickly, and draft responses. This has increased their efficiency and effectiveness.
* This article provides an example of how a fictive company in the Manufacture of Optical Instruments and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
