Precision Optics Co. deals with a vast array of customer queries every day, from technical issues to general product inquiries. With Deskhero's ticket management system, they can effectively handle these inquiries. The platform's AI capabilities enable Precision Optics to automatically sort and prioritize tickets based on their content, ensuring urgent matters are promptly addressed.
Deskhero's AI also enhances the platform's search results. When a support representative searches for a solution, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find the most relevant content. This drastically cuts down the time spent searching for solutions, enhancing the efficiency of the support team.
Deskhero's AI capabilities also generate suggested replies for customer inquiries. By analyzing the content of the inquiry and comparing it to previous tickets and knowledge base articles, the AI can suggest an appropriate response. This not only accelerates response time but also ensures consistency in the quality of responses.
Precision Optics also employs Deskhero's custom fields feature to capture specific information about each inquiry. This data is then utilized by the AI to further enhance search results and suggested replies.
By leveraging Deskhero's advanced AI capabilities, Precision Optics Co. has significantly improved their customer support operations, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and sort them based on their content. It also prioritizes tickets based on their urgency, ensuring critical matters are addressed first.
How does the AI-enhanced search function work?
When a search is conducted within the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This greatly improves the accuracy and relevance of the search results.
What are the advantages of AI-generated suggested replies?
AI-generated suggested replies accelerate the response time to customer inquiries and ensure consistency in the quality of responses. They are generated by analyzing the content of the inquiry and comparing it to previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of optical instruments and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.