FreeRange Feeds receives a high volume of customer inquiries about their free-range animal feeds. To manage these inquiries efficiently, the company uses Deskhero's AI capabilities. The AI analyses previous tickets, knowledge base articles, uploaded files like product manuals, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
Using Deskhero, FreeRange Feeds has built a comprehensive knowledge base that includes articles generated from Word, PowerPoint, and PDF files. The AI-powered search bar enables customers to find relevant information quickly, reducing the need for them to raise support tickets.
Deskhero's advanced AI capabilities also provide valuable insights into customer behavior. By analyzing user groups and ticket management data, the AI identifies common issues and trends. These insights help FreeRange Feeds improve their products and services based on customer feedback.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize support tickets. Combined with the AI's ability to suggest relevant content, this helps the support team resolve issues faster and more accurately.
Overall, Deskhero's AI capabilities have enabled FreeRange Feeds to significantly improve their customer experience and increase customer retention.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by reducing response times and making it easier for customers to find relevant information. It does this by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
Can Deskhero's AI provide insights into customer behavior?
Yes, Deskhero's AI can analyze data from user groups and ticket management to identify common issues and trends. These insights can be used to improve products and services based on customer feedback.
How does Deskhero's AI help with ticket management?
Deskhero's AI helps with ticket management by suggesting relevant content based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps the support team resolve issues faster and more accurately.
* This article provides an example of how a fictive company in the Manufacture of organic/free-range/holistic animal feeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.