OrthoCraft receives numerous queries daily from dentists and orthodontists regarding product specifications, usage instructions, and troubleshooting. The company uses Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI also enhances OrthoCraft's search results, making it easier for support agents to find relevant information quickly. This has significantly reduced the time taken to resolve tickets, improving efficiency and customer satisfaction.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from industry websites and forums. This ensures that the AI always has the most recent and relevant data to draw from when generating responses.
OrthoCraft has also customized the platform to suit its needs, using custom fields for ticket categorization, user groups for team management, and a custom email domain for professional communication.
Overall, Deskhero's AI capabilities have enabled OrthoCraft to streamline its customer support process, improve response times, and increase customer satisfaction.
How has Deskhero improved OrthoCraft's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This helps support agents respond to queries faster, thereby improving response times.
How does OrthoCraft keep its knowledge base updated?
OrthoCraft uses Deskhero's website scraping feature to automatically update its knowledge base with the latest information from industry websites and forums.
How has Deskhero improved OrthoCraft's customer satisfaction?
By improving response times and providing accurate information, Deskhero has helped OrthoCraft increase its customer satisfaction levels.
* This article provides an example of how a fictive company in the Manufacture of orthodontic braces and arch wires industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.