ContaineX Manufacturing uses Deskhero's AI to manage a large volume of customer queries related to product specifications, installation, maintenance, and troubleshooting. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has reduced the number of tickets raised, freeing up the customer support team to focus on more complex issues.
ContaineX Manufacturing uses Deskhero's kanban board feature to track the progress of tickets. The AI assists in this process by suggesting the next steps based on the ticket content and history, improving the efficiency of the support team.
Deskhero's REST API has been integrated with ContaineX Manufacturing's CRM system, allowing seamless data exchange between the two platforms. This has improved the accuracy of the AI's responses by providing it with up-to-date customer information.
Finally, ContaineX Manufacturing uses Deskhero's website scraping feature to keep the AI updated with the latest product information, further enhancing the relevance and accuracy of its responses.
How does the AI suggest the next steps for a ticket?
The AI analyzes the content and history of the ticket and uses the kanban board set by ContaineX Manufacturing to suggest the next steps.
How does the integration with the CRM system improve the AI's responses?
The integration allows the AI to access up-to-date customer information from the CRM system, which it uses to personalize its responses.
How does the AI stay updated with the latest product information?
Deskhero's website scraping feature is used to regularly update the AI with the latest product information from ContaineX Manufacturing's website.
* This article provides an example of how a fictive company in the Manufacture of other tanks, reservoirs and containers made from aluminum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.