Alpine Outdoor Creations receives a high volume of customer queries and complaints daily. Managing these manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management using AI. The system categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
The company also leverages Deskhero's AI capabilities to enhance the search results in their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This has significantly improved the accuracy of search results, enabling customers to find solutions to their problems quickly.
Deskhero's AI also generates suggested replies for customer queries. This feature has drastically reduced the time taken to respond to customer queries, improving customer satisfaction. The AI uses the same OpenAI Embeddings to understand the context of the query and generate an appropriate response.
Alpine Outdoor Creations also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage customer support across multiple channels.
Overall, Deskhero's advanced AI capabilities have helped Alpine Outdoor Creations streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context and urgency of the tickets. It then categorizes and prioritizes them accordingly.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the accuracy of search results.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to understand the context of the query and generate an appropriate response.
* This article provides an example of how a fictive company in the Manufacture of outdoor furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
