Alfresco Creations receives a high volume of customer queries ranging from product specifications, assembly instructions, to warranty claims. Managing these queries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require referencing multiple sources of information.
Deskhero's AI-powered knowledge base generation has been a game-changer for Alfresco Creations. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time spent on manual data entry and increased the accuracy of the knowledge base.
The custom fields and structured data lists provided by Deskhero allow Alfresco Creations to organize their tickets effectively. The Kanban board gives a visual representation of the tickets, making it easier for the team to prioritize and manage their workload.
Overall, Deskhero's AI capabilities have transformed Alfresco Creations' customer support operations, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files. It then uses this information to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze all available data and provide more relevant search results. This makes it easier for the support team to find the information they need quickly.
How does Deskhero's AI-powered knowledge base generation work?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the time spent on manual data entry and increases the accuracy of the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of outdoor seating furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.