MoldTech Industries has a large customer base spread across multiple countries. They use Deskhero's user groups feature to categorize their customers by region, language, and product type. This helps them provide more personalized support.
The AI capabilities of Deskhero play a crucial role in this process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for each customer query. This not only improves response times but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search functionality of the platform. When a customer or agent searches for information, the AI uses the OpenAI embeddings to provide the most relevant results. This has reduced the time spent by agents on searching for information and has improved the overall efficiency of the support team.
MoldTech also uses Deskhero's custom email domains feature to create a professional and consistent image in their customer communications. The AI capabilities of Deskhero ensure that all incoming emails are correctly categorized and assigned to the appropriate user group.
Finally, MoldTech uses Deskhero's REST API to integrate the platform with their CRM system. This allows them to track customer interactions across multiple channels and provides them with a comprehensive view of each customer's journey.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for each customer query. This ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance the search functionality?
When a customer or agent searches for information, Deskhero's AI uses the OpenAI embeddings to provide the most relevant results. This reduces the time spent by agents on searching for information and improves the overall efficiency of the support team.
How does Deskhero's custom email domains feature work?
Deskhero allows companies to use their own email domains for customer communications. The AI capabilities of Deskhero ensure that all incoming emails are correctly categorized and assigned to the appropriate user group.
* This article provides an example of how a fictive company in the Manufacturer or rotational moulding machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
