ValveTech receives numerous customer queries daily, ranging from technical issues to product inquiries. To manage these effectively, they utilize Deskhero's ticket management feature. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve issues.
The company also uses Deskhero's AI-powered search bar to quickly locate relevant information from their extensive knowledge base. This feature uses OpenAI Embeddings to enhance search results, providing the support team with accurate information in real-time.
ValveTech has also benefited from Deskhero's custom email domains and user groups features. These have enabled them to segment their support team based on expertise, ensuring that tickets are directed to the most appropriate personnel.
With Deskhero's REST API, ValveTech has seamlessly integrated the platform with their existing systems. This has further streamlined their support operations, allowing them to provide consistent and efficient service across all channels.
Finally, the company uses Deskhero's website scraping feature to stay updated with the latest industry trends and competitor activities. This information is then used to train the AI, ensuring that it continues to provide relevant and up-to-date suggestions.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses. This significantly reduces the time taken to find information and formulate responses, thereby improving response times.
How does ValveTech use Deskhero's custom email domains and user groups features?
ValveTech uses these features to segment their support team based on expertise. This ensures that tickets are directed to the most appropriate personnel, improving the quality of support.
How does Deskhero's website scraping feature benefit ValveTech?
Deskhero's website scraping feature allows ValveTech to stay updated with the latest industry trends and competitor activities. This information is used to train the AI, ensuring that it continues to provide relevant and up-to-date suggestions.
* This article provides an example of how a fictive company in the Manufacturing electronic valves, tubes, transistors and other components for use in electronic circuits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
