Reflecto Industries uses Deskhero's AI capabilities to manage their large knowledge base, which includes product manuals, installation guides, and troubleshooting documents. The AI system leverages OpenAI Embeddings to find relevant content from these resources when responding to customer queries, significantly reducing the time taken to resolve issues.
The company also uses the AI-powered comprehensive search bar to quickly locate specific tickets or user groups. This feature has improved the efficiency of their support team, allowing them to handle more tickets within a shorter period.
Deskhero's AI also generates suggested replies for the support team based on previous tickets and knowledge base articles. This feature has not only improved response times but also ensured consistency in the quality of responses provided to customers.
Additionally, Reflecto Industries uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant industry websites. The AI system then uses this data to enhance search results and generate more accurate suggested replies.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem that is both efficient and effective.
How does Deskhero's AI improve the efficiency of Reflecto Industries' support team?
Deskhero's AI improves efficiency by quickly finding relevant content from the knowledge base and previous tickets to respond to customer queries. It also generates suggested replies, reducing the time taken to draft responses. Additionally, it allows the team to quickly locate specific tickets or user groups using the comprehensive search bar.
What role does Deskhero's website scraping feature play in Reflecto Industries' customer support?
Deskhero's website scraping feature helps Reflecto Industries keep their knowledge base up-to-date with the latest information from relevant industry websites. The AI system uses this data to enhance search results and generate more accurate suggested replies.
How does Reflecto Industries integrate Deskhero with their existing systems?
Reflecto Industries uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem.
* This article provides an example of how a fictive company in the Manufacturing of Mirrors and Glazing Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
