Eternal Rest Memorial Parks, a nationwide network of memorial parks, has a large customer base with diverse inquiries ranging from burial plot availability to maintenance schedules. The company was struggling with managing the volume of customer queries and ensuring timely responses. They turned to Deskhero to improve their customer support services.
With Deskhero, Eternal Rest Memorial Parks was able to structure their data lists, manage tickets efficiently, and create a comprehensive knowledge base. The platform's AI capabilities were used to generate suggested replies based on previous tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI also enhanced the search results within the knowledge base, making it easier for customers to find relevant information. This reduced the number of tickets generated, freeing up the customer support team to focus on more complex inquiries.
Additionally, the AI capabilities were used to scrape data from the company's website, creating a rich source of information that could be used to answer customer queries. This further improved the efficiency of the customer support team and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed the customer support operations at Eternal Rest Memorial Parks, leading to faster response times, improved customer satisfaction, and more efficient use of resources.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities were used to generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How did Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI used embeddings from previous tickets, knowledge base articles, and scraped website data to enhance the search results within the knowledge base, making it easier for customers to find relevant information.
How did Deskhero's AI improve the efficiency of the customer support team?
By reducing the number of tickets generated and providing suggested replies, Deskhero's AI allowed the customer support team to focus on more complex inquiries, improving their overall efficiency.
* This article provides an example of how a fictive company in the Memorial Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
