Prior to using Deskhero, Superior Finishing Solutions grappled with the challenge of managing a high volume of customer queries and complaints. The manual process was not only time-consuming but also prone to human error.
Deskhero's advanced AI capabilities have transformed the customer support process at Superior Finishing Solutions. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, drastically reducing the time and effort required to respond to customers.
Additionally, the AI enhances search results, making it easier for the customer support team to find relevant information swiftly. This has led to an improvement in the quality of responses and a boost in customer satisfaction.
Deskhero's custom fields and structured data lists have also proved invaluable in categorizing and prioritizing tickets. The kanban board offers a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks efficiently.
In summary, Deskhero's AI capabilities have significantly improved the efficiency and quality of customer support at Superior Finishing Solutions, leading to a more satisfied customer base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI embeddings to find the most relevant information based on the search query. This makes it easier for the support team to find the necessary information quickly.
How does Deskhero help in managing and tracking tickets?
Deskhero provides features like structured data lists, custom fields, and a kanban board to manage tickets effectively. These tools allow for efficient categorization, prioritization, and tracking of tickets.
* This article provides an example of how a fictive company in the Metal Finishing and Plating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
