EngineGuard receives a large volume of customer queries every day, ranging from product details to delivery timelines. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies.
This not only speeds up the response time but also ensures that the information provided is consistent and accurate. As a result, EngineGuard has seen a significant increase in customer satisfaction and a reduction in the number of follow-up queries.
EngineGuard also uses Deskhero's AI to enhance the search functionality on their helpdesk. The AI uses the OpenAI Embeddings to provide the most relevant results when customers search for information. This reduces the need for customers to contact the support team directly, allowing the team to focus on more complex issues.
Furthermore, EngineGuard uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire operation, further improving the efficiency of their customer service.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of EngineGuard's customer support, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. It then uses this content to generate suggested replies, speeding up the response time and ensuring the accuracy of the information.
How does Deskhero's AI improve the search functionality?
When customers search for information on the helpdesk, Deskhero's AI uses the OpenAI Embeddings to provide the most relevant and comprehensive results. This makes it easier for customers to find the information they need without having to contact the support team.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage the AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Motor Oils Supplier industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
