WeaveMaster receives a high volume of customer queries daily. Managing these queries and providing timely and accurate responses was becoming a challenge for the company. To overcome this, WeaveMaster decided to leverage Deskhero's AI capabilities.
With Deskhero, WeaveMaster was able to use AI to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate relevant responses to customer queries. The AI used OpenAI Embeddings to find relevant content and sent it through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI also helped WeaveMaster in managing their tickets more efficiently. The AI was able to categorize and prioritize tickets based on their content, helping the support team to address critical issues first.
The AI-powered search bar in Deskhero made it easier for the customer support team to find relevant information quickly. The search results were enhanced by the AI, which used the same embeddings to understand the context of the search query and provide the most relevant results.
By leveraging Deskhero's AI capabilities, WeaveMaster has been able to improve the efficiency of their customer support services. The company has seen a reduction in response times, an increase in customer satisfaction, and a more efficient use of their support team's time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to understand the context of a query. It then uses OpenAI's ChatGPT to generate a suggested reply based on this analysis.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to understand the context of a search query. It then provides the most relevant results based on this understanding.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the support team to address critical issues first and manage their workload more efficiently.
* This article provides an example of how a fictive company in the Non-woven fabric production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
