OnboardEase uses Deskhero's AI capabilities to handle the high volume of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This not only reduces the workload of the support team but also improves the speed and accuracy of responses.
The company also uses the AI-powered search bar to quickly find relevant information. The AI enhances search results, making it easier for the support team to locate necessary resources and respond to queries faster.
OnboardEase has also found value in Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to quickly build a comprehensive knowledge base, which is then used by the AI to provide relevant responses to queries.
Using Deskhero's custom fields and user groups features, OnboardEase categorizes tickets and assigns them to the appropriate team members. This ensures that each query is handled by the right person, improving the efficiency of the support team.
Overall, OnboardEase has significantly improved its customer support and service delivery through Deskhero's advanced AI capabilities.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This reduces the workload of the support team and improves the speed and accuracy of responses.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, making it easier for users to find the necessary resources.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Onboarding & Orientation Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
