PaintPros has a comprehensive knowledge base that includes information on various painting techniques, products, and troubleshooting guides. However, they were facing challenges in keeping it updated and relevant. They turned to Deskhero and its advanced AI capabilities for a solution.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new articles and update existing ones. This ensures that the knowledge base is always up-to-date and provides accurate information.
PaintPros also uses Deskhero's AI to handle customer queries. The AI analyzes the query and suggests potential responses based on the collected data. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Additionally, PaintPros uses the REST API to integrate Deskhero with their e-commerce platform. This allows them to provide real-time support to customers and improve their shopping experience.
By leveraging Deskhero's AI capabilities, PaintPros has been able to enhance their knowledge base, improve customer support, and increase customer satisfaction.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings to generate new articles and update existing ones, ensuring that the knowledge base is always up-to-date and accurate.
How does the AI handle customer queries?
The AI analyzes the query and suggests potential responses based on the collected data.
Can Deskhero be integrated with an e-commerce platform?
Yes, Deskhero provides a REST API that allows it to be integrated with an e-commerce platform.
* This article provides an example of how a fictive company in the Painting and Decorating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
