Heritage Paper Solutions receives a wide range of inquiries from customers about their services. With Deskhero's ticket management system, they can efficiently handle these inquiries. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to resolve each ticket.
The company has an extensive knowledge base consisting of articles, manuals, and policies. Deskhero's AI uses OpenAI Embeddings to search this data and provide relevant content to both customers and support agents. This feature has not only improved the quality of responses but also reduced the need for follow-up interactions.
Deskhero's AI also enhances the search results on the company's helpdesk. By analyzing the user's query and the available data, it provides the most relevant results, making it easier for customers to find the information they need without contacting support.
Heritage Paper Solutions uses Deskhero's custom fields and user groups features to personalize their customer support. They can group customers based on their needs and preferences, and customize the support experience accordingly. This has resulted in higher customer satisfaction rates.
Finally, Heritage Paper Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This not only improves the quality of responses but also reduces the need for follow-up interactions.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the user's query and the available data, providing the most relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Paper Conservation and Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
