LabPath Solutions receives numerous customer inquiries daily about test results, procedures, and pricing. Managing these inquiries was a daunting task until they implemented Deskhero. Now, with Deskhero's ticket management and user groups features, LabPath can categorize and prioritize tickets, ensuring that urgent matters are attended to promptly.
With the help of Deskhero's AI capabilities, LabPath Solutions can generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time spent on crafting responses, allowing the customer support team to handle more queries within a shorter period.
LabPath Solutions also uses Deskhero's custom fields feature to capture specific information about each customer inquiry. This data is then used by the AI to enhance search results, making it easier for the support team to find relevant information when addressing customer concerns.
Deskhero's knowledge base feature has been instrumental in providing customers with self-service options. LabPath Solutions has uploaded their test procedures, pricing policies, and other relevant documents. The AI capabilities of Deskhero automatically generate articles from these uploads, expanding the knowledge base and making it a valuable resource for customers.
Finally, LabPath Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across platforms, enhancing the efficiency of their customer support services.
How does Deskhero's AI capabilities enhance LabPath Solutions' customer support?
Deskhero's AI capabilities help LabPath Solutions by generating suggested replies based on previous tickets and knowledge base articles, enhancing search results using captured data, and expanding the knowledge base by generating articles from uploaded documents.
What role does Deskhero's REST API play in LabPath Solutions' customer support?
Deskhero's REST API allows LabPath Solutions to integrate the platform with their existing systems. This ensures that all customer data is synchronized across platforms, enhancing the efficiency of their customer support services.
How does Deskhero's knowledge base feature benefit LabPath Solutions' customers?
Deskhero's knowledge base feature provides LabPath Solutions' customers with a valuable resource for self-service. The AI capabilities of Deskhero generate articles from uploaded documents, expanding the knowledge base and making it a comprehensive source of information for customers.
* This article provides an example of how a fictive company in the Pathology and Laboratory Tests Emergency Room Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
