FishGear's customer support team deals with numerous queries daily, from product availability to shipping details. To manage these efficiently, they implemented Deskhero, leveraging its AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly improved response times and ticket resolution rates.
Deskhero's AI also enhances FishGear's search results by using OpenAI Embeddings from various sources, including uploaded files and scraped website data. This feature has made it easier for both customers and support agents to find relevant information quickly, reducing the time spent on each ticket.
FishGear also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data, reducing the manual work involved in maintaining the knowledge base.
Through the integration of Deskhero's REST API with their existing systems, FishGear has created a seamless workflow for their support team. The AI capabilities of Deskhero have also helped in identifying common issues and trends, enabling FishGear to proactively address potential problems.
Overall, Deskhero's advanced AI capabilities have transformed FishGear's customer support operations, resulting in higher customer satisfaction and more efficient use of resources.
How has Deskhero's AI improved FishGear's ticket resolution rates?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, significantly improving response times and ticket resolution rates.
How does Deskhero's AI enhance FishGear's search results?
Deskhero's AI uses OpenAI Embeddings from various sources, including uploaded files and scraped website data, to improve the relevance and accuracy of search results.
How does FishGear use Deskhero's website scraping feature?
FishGear uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data.
* This article provides an example of how a fictive company in the Production & Sale of Fishing Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
