ProSkill Workshops uses Deskhero's advanced AI capabilities to manage their large volume of customer inquiries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The AI-powered comprehensive search bar in Deskhero helps ProSkill Workshops' customer service team to quickly find relevant content from the vast amount of data available. This feature has reduced the time taken to resolve customer queries, leading to increased customer satisfaction.
ProSkill Workshops also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps them to efficiently manage their tickets and ensure that urgent issues are addressed promptly.
Deskhero's REST API allows ProSkill Workshops to seamlessly integrate their existing systems with Deskhero. This has helped them to automate several manual processes, further enhancing the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have enabled ProSkill Workshops to significantly improve their customer support efficiency and effectiveness.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This is done through OpenAI's ChatGPT.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI to quickly find relevant content from the vast amount of data available. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does ProSkill Workshops use Deskhero's REST API?
ProSkill Workshops uses Deskhero's REST API to integrate their existing systems with Deskhero. This allows them to automate several manual processes, further enhancing the efficiency of their customer support.
* This article provides an example of how a fictive company in the Professional Development Workshops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
