AirWave Production receives numerous customer queries and complaints daily. Managing these tickets manually was a daunting task. However, with Deskhero, they can now automate ticket management using structured data lists and custom fields, significantly reducing manual effort.
The AI capabilities of Deskhero have been particularly beneficial for AirWave. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This has led to faster response times and improved customer satisfaction.
Moreover, the REST API allows AirWave to integrate Deskhero with their existing systems seamlessly, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed AirWave's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, speeding up the ticket resolution process.
How does Deskhero enhance search results?
Deskhero uses AI to analyze the content of tickets, knowledge base articles, and uploaded files. This analysis improves the relevance of search results, making it easier to find the needed information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Radio program production and distribution services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
