Rehabilitation centers for the disabled can leverage the AI capability 'In app search' in Deskhero to enhance their customer support and helpdesk operations. By utilizing this feature, these centers can easily search and retrieve relevant information from their knowledge base, ticket history, and other available data within the platform. The 'In app search' uses traditional search methods as well as OpenAI Embeddings to provide accurate and comprehensive results. This allows staff members at rehabilitation centers to quickly find answers to frequently asked questions, access relevant policies and guidelines, and retrieve important information related to the care and support of disabled individuals.
Use case 1
Streamlining Information Retrieval - With the 'In app search' capability, rehabilitation centers can streamline the process of retrieving information. For example, if a staff member needs to find specific guidelines for assisting individuals with mobility challenges, they can simply enter relevant keywords or phrases into the search bar. The AI-powered search will then display relevant knowledge base articles, policies, or previous ticket resolutions that contain the desired information. This saves time and effort compared to manually searching through various documents or asking colleagues for assistance.
Use case 2
Providing Quick and Accurate Responses - When interacting with disabled individuals or their families, it is crucial for rehabilitation centers to provide prompt and accurate responses to inquiries. The 'In app search' feature enables staff members to quickly find the right information to address specific queries or concerns. For instance, if a parent wants to know about available therapy options for their child with a specific disability, the staff can use the search functionality to retrieve detailed information about the therapies offered, their benefits, and success stories of similar cases. This empowers staff members to deliver comprehensive and well-informed responses, enhancing the overall customer experience.
Use case 3
Enhancing Training and Knowledge Sharing - Rehabilitation centers often have a diverse team of professionals with varying levels of expertise. The 'In app search' capability can be utilized to facilitate training and knowledge sharing among staff members. For instance, if a new therapist wants to learn about best practices for working with individuals with visual impairments, they can use the search feature to access relevant articles, case studies, or training materials. This promotes continuous learning and ensures that all staff members have access to up-to-date information, ultimately improving the quality of care provided to disabled individuals.
