Happy Trails RV Rentals receives hundreds of customer inquiries daily, ranging from booking questions to technical issues with the rented vehicles. The company uses Deskhero's ticket management system to efficiently track and manage these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
With Deskhero's custom fields and structured data lists, Happy Trails can categorize and prioritize tickets based on their urgency and topic. This allows the support team to focus on critical issues first, improving the overall efficiency of the support process.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more relevant search results, helping the support team find necessary information faster.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from word, powerpoint, and pdf files. This provides a comprehensive resource for both customers and the support team, further enhancing the efficiency of the support process.
Finally, Happy Trails uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This significantly reduces the time it takes for the support team to respond to tickets.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI provides more relevant search results, helping the support team find necessary information faster.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless experience for both the support team and the customers.
* This article provides an example of how a fictive company in the Renting and leasing of recreational vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
