NetworkNexus uses Deskhero's AI to analyze their previous tickets and knowledge base. This helps them to identify common issues and anticipate customer problems, reducing the number of tickets and improving customer satisfaction.
The AI capabilities of Deskhero also allow NetworkNexus to automatically generate knowledge base articles from their user manuals, product specifications, and other resources. This ensures that their support team always has access to accurate and up-to-date information.
NetworkNexus uses Deskhero's AI to scrape their website data and analyze it along with the knowledge base and previous tickets. This provides their support team with a comprehensive view of the customer issues and helps them to find relevant solutions quickly.
With Deskhero's AI-powered comprehensive search bar, NetworkNexus's support team can easily find the information they need. This has significantly reduced the time spent on searching for information and increased the efficiency of their support team.
NetworkNexus has integrated Deskhero with their existing systems using the platform's REST API. This allows them to leverage the AI capabilities across their entire customer support process, further enhancing their services.
How does Deskhero's AI identify common issues?
Deskhero's AI analyzes previous tickets and the knowledge base to identify common issues. This helps to anticipate customer problems and proactively provide solutions, reducing the number of tickets and improving customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various resources, such as user manuals and product specifications. This ensures that the support team always has access to accurate and up-to-date information.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by analyzing various sources, including the knowledge base, previous tickets, and scraped website data. This provides the support team with a comprehensive view of the customer issues and helps them to find relevant solutions quickly.
* This article provides an example of how a fictive company in the Retail sale of computer networks equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
