Urban Style Co. receives numerous customer inquiries daily about product details, shipping, and returns. To manage this efficiently, the company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by support staff on individual tickets and increases their productivity.
The company also uses Deskhero's AI to enhance the search functionality on its website. The AI uses OpenAI embeddings to find relevant content from various sources, making it easier for customers to find the information they need. This reduces the number of support tickets and improves customer satisfaction.
Urban Style Co. uses Deskhero's AI to manage its user groups effectively. The AI analyzes customer behavior and segments users based on their shopping patterns. This enables the company to provide personalized customer service and improve customer retention.
Furthermore, Urban Style Co. uses Deskhero's AI to automate its ticket management process. The AI prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This not only improves customer satisfaction but also enhances the efficiency of the support team.
In conclusion, Deskhero's advanced AI capabilities have helped Urban Style Co. streamline its customer support operations and provide superior customer service.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by support staff on individual tickets and increases their productivity.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources, making it easier for customers to find the information they need. This reduces the number of support tickets and improves customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This not only improves customer satisfaction but also enhances the efficiency of the support team.
* This article provides an example of how a fictive company in the Retail sale of clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
