Retro Revival, a renowned retailer of second-hand lighting and home decor items, was facing challenges in managing their helpdesk services. The diverse range of products and the high volume of customer queries made it difficult to provide quick and accurate responses.
By implementing Deskhero, Retro Revival was able to leverage its advanced AI capabilities to manage their helpdesk services more effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, allowing the helpdesk team to find relevant information faster. This improved the efficiency of the team and led to quicker resolution of customer queries.
Moreover, Deskhero's AI capabilities helped Retro Revival build a comprehensive knowledge base. The AI scraped data from the website and generated articles from various file types, providing the helpdesk team with a valuable resource to refer to when handling complex queries.
In conclusion, Deskhero's AI capabilities greatly improved Retro Revival's helpdesk services, resulting in increased customer satisfaction and a more efficient team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content and context of the search query. It then uses this understanding to find and present the most relevant results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can scrape data from the website and generate articles from word, powerpoint, and pdf files. This helps in creating a comprehensive and detailed knowledge base.
* This article provides an example of how a fictive company in the Retail sale of second-hand furniture, lighting, and home decor items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
