BikeBazaar's customer support team was facing difficulties in managing the growing volume of support tickets. With Deskhero's ticket management and AI capabilities, they can now handle tickets more efficiently. The AI system uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent on each ticket and improving response times.
The company has also benefited from Deskhero's AI-powered advanced search bar. The AI uses embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature has made it easier for the support team to find relevant information quickly, improving their productivity and enabling them to provide faster support to customers.
BikeBazaar uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities allow them to generate articles from various file formats like Word, PowerPoint, and PDF. This feature has not only saved time but also ensured that all necessary information is readily available for the support team.
The custom fields and user groups features of Deskhero have also been beneficial for BikeBazaar. They have created custom fields specific to their business needs and set up user groups based on roles and responsibilities. This has helped in better organization and assignment of tickets, leading to faster resolution times.
In conclusion, Deskhero's advanced AI capabilities have revolutionized BikeBazaar's customer support operations. The platform's features have not only improved efficiency but also enhanced the quality of support provided to customers.
How has Deskhero's AI capabilities improved BikeBazaar's ticket management?
Deskhero's AI capabilities have made ticket management more efficient at BikeBazaar. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent on each ticket and improving response times.
What benefits has BikeBazaar seen from using Deskhero's advanced search bar?
The advanced search bar powered by AI has made it easier for BikeBazaar's support team to find relevant information quickly, improving their productivity and enabling them to provide faster support to customers.
How has Deskhero's knowledge base feature benefited BikeBazaar?
Deskhero's knowledge base feature has allowed BikeBazaar to create a comprehensive repository of information. The AI capabilities enable them to generate articles from various file formats, ensuring all necessary information is readily available for the support team.
* This article provides an example of how a fictive company in the Retail sale of road bikes in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
