RoofRight Solutions uses Deskhero's ticket management system to efficiently handle customer inquiries. The AI capabilities of Deskhero analyze the content of the tickets and use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing quick and accurate responses to customer queries.
The company also utilizes Deskhero's comprehensive search bar feature. The AI-enhanced search function uses OpenAI Embeddings to deliver precise search results, making it easier for the support team to find necessary information and resolve customer issues faster.
Deskhero's AI capabilities are also used in generating suggested replies. The AI analyzes the customer's query and suggests potential responses based on the knowledge base articles, previous tickets, and other relevant data. This significantly reduces the response time and improves customer satisfaction.
RoofRight Solutions also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to maintain a unified system for all their customer support needs.
Overall, Deskhero's advanced AI capabilities have enabled RoofRight Solutions to enhance their customer support services, improve efficiency, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze the content of the tickets and use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing quick and accurate responses to customer queries.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to deliver precise search results, making it easier for the support team to find necessary information and resolve customer issues faster.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes the customer's query and suggests potential responses based on the knowledge base articles, previous tickets, and other relevant data. This significantly reduces the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of roofing materials in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
