Mechatronics Inc. has a large customer support team handling numerous tickets daily. Deskhero's AI capabilities have revolutionized their ticket management system, suggesting relevant replies based on OpenAI Embeddings from previous tickets. This has reduced the workload of the team and improved the quality of responses.
The AI also generates structured data lists and custom fields from the company's vast resources, creating a comprehensive and accurate knowledge base. This has made it easier for the team to find necessary information, reducing response time and improving customer satisfaction.
Deskhero's website scraping feature further enriches the knowledge base by gathering data from Mechatronics' website and other relevant sources. This has improved the comprehensiveness of the search bar results, making it easier for the team to find necessary information.
Mechatronics also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall workflow and productivity of the customer support team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Mechatronics' customer support services, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI suggests relevant replies to new tickets based on OpenAI Embeddings from previous tickets. This reduces the workload of the team and improves the quality of responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature enriches the knowledge base by gathering data from the company's website and other relevant sources. This improves the comprehensiveness of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, improving the overall workflow and productivity of the team.
* This article provides an example of how a fictive company in the Robotics Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
