Lakeside RV Resort deals with a large number of customer inquiries every day. They use Deskhero's ticket management feature to manage these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With the custom fields feature, Lakeside RV Resort categorizes each ticket based on the nature of the inquiry. This structured data list enables the AI to provide more accurate suggestions for replies, improving customer satisfaction.
Lakeside RV Resort maintains a detailed knowledge base about their resort. Deskhero's AI scrapes this data, along with uploaded files like policies and manuals, to enhance the search results for both the support team and customers.
Deskhero's AI also generates articles for the knowledge base from word, powerpoint, and pdf files. This feature saves the support team a significant amount of time, allowing them to focus on more complex customer inquiries.
Finally, Lakeside RV Resort uses the REST API of Deskhero to integrate the platform with their existing systems. This seamless integration ensures that all customer data is readily available for the AI to analyze and use.
How does Deskhero's AI reduce the response time to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer inquiries. This feature significantly reduces the response time.
How does Deskhero's AI improve the quality of replies to customer inquiries?
Deskhero's AI uses the custom fields feature to categorize each ticket based on its nature. This structured data list helps the AI provide more accurate suggestions for replies, improving the overall quality of customer service.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates articles for the knowledge base from word, powerpoint, and pdf files. This feature ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the RV Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
