EcoWarriors receives thousands of inquiries daily, ranging from membership questions to requests for information about environmental issues. Managing these queries manually was time-consuming and inefficient. With Deskhero, they were able to automate this process, with the AI capabilities providing suggested replies based on previous tickets and knowledge base articles.
The AI's ability to scrape data from their website and uploaded files like policies, manuals, and presentations further enhanced the support team's efficiency. This feature allowed them to find relevant content quickly and provide accurate responses to members' queries.
Deskhero's AI also improved the search functionality on EcoWarriors' support page. By leveraging OpenAI Embeddings, the search results became more relevant, making it easier for members to find the information they needed without contacting the support team.
With the use of custom fields and user groups, EcoWarriors was able to categorize their members and their queries effectively. This made it easier to prioritize and manage tickets, leading to faster response times.
Overall, Deskhero's advanced AI capabilities have significantly improved EcoWarriors' member support services, leading to increased member satisfaction and engagement.
How does Deskhero's AI improve the efficiency of our support team?
Deskhero's AI improves efficiency by suggesting replies based on previous tickets and knowledge base articles. It also enhances the search functionality on your support page, making it easier for users to find the information they need.
Can Deskhero's AI categorize and prioritize tickets?
Yes, with the use of custom fields and user groups, Deskhero can help you categorize and prioritize tickets effectively.
Can Deskhero's AI scrape data from our website and uploaded files?
Yes, Deskhero's AI can scrape data from your website and uploaded files like policies, manuals, and presentations. This feature helps you find relevant content quickly and provide accurate responses to user queries.
* This article provides an example of how a fictive company in the Special Interest Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
