Yes, specialty museums using Deskhero can customize the suggested replies AI capability to align with their unique business needs. The platform allows museum staff to review and modify the AI-generated suggested replies before sending them to customers. This customization feature ensures that the responses are tailored to the museum's specific tone, style, and branding. By personalizing the suggested replies, specialty museums can maintain a consistent voice in their customer interactions while benefiting from the time-saving advantages offered by the AI capability.
Use case 1
Adapting the suggested replies to reflect the museum's specialized terminology and jargon
Use case 2
Incorporating additional information or details specific to the museum's exhibits or collections
Use case 3
Ensuring the suggested replies align with the museum's brand voice and customer service standards
