Deskhero's AI capability of suggested replies works in the following way for substance abuse treatment centers for adults:
Use case 1
Embeddings generation - Each resolved ticket, knowledge base article, and scraped website data related to substance abuse treatment centers for adults is sent to OpenAI Embeddings API to generate embeddings vectors.
Use case 2
Vector database - The generated embeddings vectors are stored in a vector database for efficient retrieval and comparison.
Use case 3
Relevant data search - When a new query or ticket comes in, Deskhero's system runs it against the OpenAI Embeddings API to find similar and relevant data from the substance abuse treatment center's previous tickets, knowledge base articles, and scraped website data.
