Travel agents can greatly benefit from the AI capability of 'suggested replies' offered by Deskhero. This feature automatically generates suggested replies for agents to use when working on new tickets. By analyzing previous tickets, knowledge base articles, and other relevant data, the AI system creates responses that can effectively solve customer inquiries or issues. This saves time for travel agents, allowing them to handle customer support more efficiently.
Use case 1
Streamlining ticket resolution - When a travel agent receives a new ticket, the AI system generates suggested replies based on similar resolved tickets in the past. This helps agents provide quick and accurate responses, improving customer satisfaction.
Use case 2
Consistent and professional communication - The AI-generated suggested replies ensure that travel agents maintain a consistent tone and quality of communication with customers. This helps in building trust and enhancing the overall customer experience.
Use case 3
Training and knowledge sharing - The suggested replies generated by the AI system can also be used as training material for new travel agents. They can learn from the successful resolutions provided by the AI and gain insights into common customer queries and their solutions.
