The AI-powered 'In app search' in Deskhero offers several benefits to travel agents. Firstly, it saves time and effort by providing quick access to a vast amount of information. Instead of manually searching through multiple sources, travel agents can rely on the AI algorithm to retrieve relevant data from tickets, knowledge base articles, and scraped websites. This allows agents to respond to customer queries promptly and efficiently.
Use case 1
A travel agent receives a complex itinerary change request from a customer. By using the 'In app search' feature, the agent can quickly find similar cases in the ticket history, enabling them to handle the request more effectively and provide appropriate solutions.
Use case 2
A travel agent needs to assist a customer with booking a hotel in a specific location. With the 'In app search' capability, the agent can search through previous tickets or scraped hotel websites to find available options, prices, and customer reviews, ensuring a seamless booking experience for the customer.
Use case 3
A travel agent encounters a technical issue with the booking system. Instead of contacting the technical support team, the agent can use the 'In app search' feature to find relevant troubleshooting steps or known issues from the knowledge base, allowing them to resolve the problem independently and minimize downtime.
