Companies in the Travel Information Services industry can use the AI capability 'In app search' to quickly find relevant information within their Deskhero platform. By simply typing a query into the search bar, they can retrieve data from various sources such as tickets, knowledge base articles, and scraped websites. The AI-powered search utilizes traditional search methods as well as OpenAI Embeddings to provide the best possible matches. If the query is formatted as a question, the system can even generate human-like replies based on the relevant parts of the matched customer data.
Use case 1
Efficiently locate travel information - Travel Information Services companies can use 'In app search' to quickly find specific travel information for their customers. Whether it's flight details, hotel recommendations, or local attractions, the AI-powered search can retrieve relevant data from tickets, knowledge base articles, and scraped websites.
Use case 2
Answer customer inquiries - When customers reach out with questions or concerns, companies can utilize 'In app search' to provide accurate and timely responses. The AI capability allows support agents to search for relevant information within the platform, ensuring that customers receive the most up-to-date and helpful answers.
Use case 3
Improve response time - With 'In app search', companies can significantly reduce the time spent searching for information manually. Instead of browsing through multiple sources, support agents can rely on the AI-powered search to quickly retrieve the necessary data, enabling them to respond to customer inquiries more efficiently.
