CareerLeap uses Deskhero's AI to manage their large volume of support tickets. The AI-powered system categorizes and assigns tickets based on their content, ensuring that each ticket is handled by the right team member. This has led to quicker response times and higher quality support, resulting in increased customer satisfaction.
With Deskhero's AI, CareerLeap has built a comprehensive knowledge base. The AI scrapes data from uploaded files like policies, manuals, presentations, and the company's website, and generates knowledge base articles. This has significantly reduced manual data entry and content creation, saving valuable time and resources.
Deskhero's AI also enhances CareerLeap's search functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate relevant search results. This has made it easier for both customers and staff to find the information they need quickly and efficiently.
The AI capabilities of Deskhero have also improved CareerLeap's email support. The AI generates suggested replies based on the content of the email, saving time and ensuring consistent responses. Furthermore, the AI can identify and flag urgent emails, ensuring that they are prioritized appropriately.
In summary, Deskhero's AI capabilities have greatly improved CareerLeap's customer support operations. They have reduced response times, improved the quality of support, and enhanced the user experience.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket. It then categorizes the ticket based on this understanding and assigns it to the most suitable team member.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scrapes data from various sources like uploaded files and the company's website. It then uses this data to generate knowledge base articles.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate relevant search results. This makes it easier for users to find the information they need.
* This article provides an example of how a fictive company in the Vocational Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
