BlueSea Distributors receives a wide range of customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature not only reduces the response time but also ensures the consistency and accuracy of the responses.
The AI also improves the search functionality within the platform. When a customer support representative searches for a specific topic, the AI uses the embeddings to find the most relevant content from the knowledge base, past tickets, and scraped website data. This feature allows the representatives to provide comprehensive and accurate responses to customer queries.
BlueSea Distributors also leverages Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables them to keep their knowledge base updated with the latest product information and handling instructions, ensuring that their customer support team always has the most current information.
Furthermore, the AI-powered ticket management system helps BlueSea Distributors prioritize tickets based on their urgency and complexity. This feature ensures that critical issues are addressed first, leading to improved customer satisfaction.
In conclusion, by leveraging Deskhero's advanced AI capabilities, BlueSea Distributors has significantly enhanced its customer support efficiency and quality, leading to improved customer experience and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then generates a suggested reply based on this context.
How does the AI improve search results?
When a search is performed, the AI uses the embeddings to find the most relevant content from the knowledge base, past tickets, and scraped website data. This ensures that the most accurate and comprehensive information is provided.
How does the AI help in managing tickets?
The AI-powered ticket management system can prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed first.
* This article provides an example of how a fictive company in the Wholesale of Aquaculture Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
