ShutterPro Distributors deals with a vast range of products, making it challenging to quickly find specific information during customer interactions. With Deskhero, they can leverage the platform's comprehensive search bar and advanced AI capabilities to enhance search results.
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to provide more relevant search results. This enables customer service representatives to quickly find the information they need, improving their efficiency and reducing response times.
Furthermore, ShutterPro Distributors uses Deskhero's custom email domains and user groups features to better organize their customer support team. This allows them to efficiently manage tickets and ensure that each query is handled by the appropriate team member.
Additionally, the company uses Deskhero's kanban board feature to visualize their workflow and track the progress of each ticket. This helps them identify bottlenecks and improve their overall process.
By using Deskhero, ShutterPro Distributors has been able to significantly enhance their customer support process, leading to improved customer satisfaction and increased efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to provide more relevant search results. This enables customer service representatives to quickly find the information they need.
What is the benefit of using Deskhero's kanban board feature?
The kanban board feature allows you to visualize your workflow and track the progress of each ticket. This can help you identify bottlenecks and improve your overall process.
How does Deskhero improve the organization of customer support teams?
Deskhero provides features like custom email domains and user groups, which allow you to better organize your customer support team. This ensures that each query is handled by the appropriate team member, improving efficiency.
* This article provides an example of how a fictive company in the Wholesale of camera and film accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
